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  • HOW I WORK
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JANE HAULDREN

Bethnal Green
London, E2
+44 (0)7956 843003

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JANE HAULDREN

  • ABOUT
  • WORK
    • Whitbread Creative Operations | Designing a Scalable Creative Studio Operating Model
    • Whitbread Creative Operations | AI-Enabled Studio Transformation
    • Whitbread Creative Operations | Premier Inn National Brand Repositioning
    • Whitbread Creative Operations | Building a Scalable Creative Studio Operating Model
    • Premier Inn | “A Great Place To Start” Brand Repositioning
    • Whitbread Creative Operations | CRM Delivery Workflow Transformation
    • Whitbread Creative Operations | Estate Brand Governance System
    • Brand Governance System | Whitbread Creative Operations
    • Whitbread Creative Operations | CRM Email Delivery System
    • Whitbread Creative Operations | Social Content Delivery System
    • ZIP by Premier Inn | Brand Identity Rollout & Governance
    • hub by Premier Inn | Urban Brand Identity System & Rollout Governance
  • HOW I WORK
  • Studio Leadership
  • My CV
  Premier Inn Brand Guidelines System  A structured brand standards framework created to support the rollout of the  Rest Easy  platform across teams, channels and partners.

Brand Governance System | Whitbread Creative Operations

Creating a governed brand standards system to enable consistent rollout of the ‘Rest Easy’ platform.

ROLE
Head of Studio | Creative Operations Lead
Responsible for creative operations, brand governance and stakeholder alignment across the development of the new brand standards system.

CONTEXT
The launch of the ‘Rest Easy’ platform required more than a campaign – it required a governed brand system capable of scaling across teams, channels and partners.

Without clear standards, the risk was fragmented application of tone, typography, colour and visual hierarchy ahead of large-scale rollout.

IDEA
Positioned the guidelines as a governance framework rather than a presentation document, creating a structured system that defined boundaries, clarified decision-making and enabled consistent real-world application.

SCOPE
Led the development of the new brand standards system, translating the ‘Rest Easy’ platform into practical guidance supporting delivery across digital, CRM, POS and internal communications.

DELIVERY
Coordinated collaboration between the studio, internal stakeholders and Leo Burnett, facilitating structured input while maintaining editorial control and structural clarity.

Established a cloud-based live working document acting as a governed project book, enabling transparent contribution, version control and structured review cycles.

The final guidelines codified the visual and verbal identity of the platform, creating a single operational reference point for seven cross-functional teams and external partners.

IMPACT
The guidelines reduced interpretation risk and enabled confident, consistent application of the repositioned identity.

They became the organisation’s central brand reference point, supporting controlled adoption and protecting brand integrity ahead of enterprise-wide rollout.

Brand Governance System | Whitbread Creative Operations

Creating a governed brand standards system to enable consistent rollout of the ‘Rest Easy’ platform.

ROLE
Head of Studio | Creative Operations Lead
Responsible for creative operations, brand governance and stakeholder alignment across the development of the new brand standards system.

CONTEXT
The launch of the ‘Rest Easy’ platform required more than a campaign – it required a governed brand system capable of scaling across teams, channels and partners.

Without clear standards, the risk was fragmented application of tone, typography, colour and visual hierarchy ahead of large-scale rollout.

IDEA
Positioned the guidelines as a governance framework rather than a presentation document, creating a structured system that defined boundaries, clarified decision-making and enabled consistent real-world application.

SCOPE
Led the development of the new brand standards system, translating the ‘Rest Easy’ platform into practical guidance supporting delivery across digital, CRM, POS and internal communications.

DELIVERY
Coordinated collaboration between the studio, internal stakeholders and Leo Burnett, facilitating structured input while maintaining editorial control and structural clarity.

Established a cloud-based live working document acting as a governed project book, enabling transparent contribution, version control and structured review cycles.

The final guidelines codified the visual and verbal identity of the platform, creating a single operational reference point for seven cross-functional teams and external partners.

IMPACT
The guidelines reduced interpretation risk and enabled confident, consistent application of the repositioned identity.

They became the organisation’s central brand reference point, supporting controlled adoption and protecting brand integrity ahead of enterprise-wide rollout.

  Premier Inn Brand Guidelines System  A structured brand standards framework created to support the rollout of the  Rest Easy  platform across teams, channels and partners.

Premier Inn Brand Guidelines System
A structured brand standards framework created to support the rollout of the Rest Easy platform across teams, channels and partners.

  Brand Strategy Framework  The  Rest Easy  platform translated into a clear brand model connecting purpose, benefits and customer experience pillars.

Brand Strategy Framework
The Rest Easy platform translated into a clear brand model connecting purpose, benefits and customer experience pillars.

  Identity Construction System  A structured identity construction system defining logo relationships, spacing and alignment.

Identity Construction System
A structured identity construction system defining logo relationships, spacing and alignment.

  Core Typography System  Definition of the Premier Inn Sans type family and its hierarchy to ensure clarity and consistency across communications.

Core Typography System
Definition of the Premier Inn Sans type family and its hierarchy to ensure clarity and consistency across communications.

  Messaging Hierarchy Framework  A structured approach to headline, supporting copy and call-to-action messaging to guide consistent communication across marketing channels.

Messaging Hierarchy Framework
A structured approach to headline, supporting copy and call-to-action messaging to guide consistent communication across marketing channels.

  Practical Application Guidance  Real-world layout examples demonstrating how typography, hierarchy and tone should be applied in operational communications.

Practical Application Guidance
Real-world layout examples demonstrating how typography, hierarchy and tone should be applied in operational communications.

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© Jane Hauldren 2026